Employee and Family Assistance Program

Life comes with challenges that can impact our overall physical and mental health. Whether you need immediate assistance for something urgent or are simply looking for a resource to make your life easier, let the Employee and Family Assistance Program (EFAP) through Homewood Health help.

The EFAP offers free, confidential counselling and referral services to you with a wide range of personal, family, and work-related concerns.

The EFAP is here for you whenever you need it, 24 hours a day, seven days a week, 365 days a year.

Counselling services can be offered face-to-face, over the phone, through video, or online. Offices are local and appointments are made quickly, with your convenience in mind.

You have access to short-term counselling with a trained professional at no cost to you. If you need more specialized or long-term support, additional services may come with a cost.

Watch and learn how the EFAP can support you.

  • Grief and loss
  • Addiction (substance use and gambling)
  • Financial management
  • Managing relationships (parenting, marriage, divorce, etc.)
  • Workplace challenges (stress, balance)
  • Legal advice (family law, divorce)
  • Well-being (nutrition, weight management, sleep management)

As part of your Employee and Family Assistance Program, Life Smart Coaching gives you access to personalized, over-the-phone support for managing life’s everyday challenges. Whether you’re looking for advice, resources, or coaching, this service is here to help you take a proactive approach to your well-being.

Once you reach out, a Life Smart intake counsellor will contact you within 72 hours to schedule your first appointment with the right specialist for your needs.

Life Smart Coaching includes support in three main areas, each with a variety of service options to help you and your family thrive.

Life Balance Solutions

Health Smart Coaching Services

Career Smart Coaching Services

  • New Parent Support
  • Childcare and Parenting
  • Elder and Family Care
  • Relationship Solutions
  • Financial Coaching
  • Legal Advisory Services
  • Grief and Loss
  • Nutritional Coaching
  • Lifestyle Changes
  • Jumpstart your Wellness
  • Smoking Cessation
  • Career Planning
  • Workplace Issues
  • Pre-Retirement Planning
  • Shift Worker Support

Homeweb is part of your Employee and Family Assistance Program. You can access Homeweb on your phone, tablet, or desktop. Homeweb offers you the ability to create an individual profile, receive personalized content recommendations, and access lots of helpful resources — anywhere, anytime.

Access Homeweb for interactive tools, health and wellness assessments, child and elder care resource locators, and a library of health, life balance, and workplace articles.

Homeweb also offers i-Volve, an online, self-paced treatment program for depression and anxiety using the best practice treatment approach, cognitive behavioural therapy (CBT). This treatment program will guide you through exercises that examine and test how you interpret and perceive external stimulation. These insights will help you change and adapt the ways in which you think, feel, and react in various situations. i-Volve will help you to identify, challenge and overcome your anxious and/or depressive thoughts, behaviours and emotions.

Sign up for Homeweb by visiting homeweb.ca and clicking ‘Register.’

In addition to Homeweb, Wellthy offers child and elder care resource locators.

Visit wellthy.com/member/benefits4mecanada and let Wellthy know what you need support with.

There are several ways to get and stay connected to the Employee and Family Assistance Program:

The e-AP app by Homewood Health provides users access to treatment tools, resources and support so they can get the help they need, when they need it. e-AP includes access to a wealth of tools and resources on HomeWeb, one-touch phone access to Homewood’s Client Services Centre, and access to HomeChat (live chat).