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Telemedicine

Getting care from home is simple with Dialogue, Canada’s leading virtual care platform. You and your dependents have unlimited access to doctors, nurses, and care coordinators—anytime you need them, at no cost to you.

Dialogue provides confidential support for a wide range of common health concerns, including sinus pain, cough, fever, and more.

Consultations are available 24/7 in the Dialogue app. While most visits are on-demand, some specialized services may require an appointment.

Ongoing support, made simple

Your care doesn’t end when the visit ends. If your condition requires bloodwork, imaging, a specialist referral, or medication prescriptions or renewals for concerns that can be safely treated through virtual care, Dialogue can help coordinate the next steps.

Find It Fast

Who is eligible to use Dialogue?

  • Employees and their immediate family members (limited to spouse and children), even if not enroled in health benefits
  • Members cannot consult on behalf of someone else for legal reasons (exception for children under 14 and medico-legal dependents)
  • Children aged 14 and older are required to consult with practitioners through their own account unless a parent or guardian has been explicitly invited by the patient.
  • Members are required to be physically located in Canada when using Dialogue. It is not possible to use Dialogue services from elsewhere except for administrative tasks (appointment booking, healthcare navigation)

Dialogue can help across a broad range of common ailments. Below are examples of the conditions that can be evaluated or treated virtually through the Dialogue app.

  • Certain conditions: sinus pain, common cold, headaches, sore throat, cough, fever, vomiting or diarrhea
  • Minor emergencies: urinary tract infection, superficial infections, conjunctivitis or sinusitis
  • Advice regarding minor injuries: cuts, bites, muscular or joint pains
  • Sexual health: sexually-transmitted infection (STI) information and screening

Dialogue can also help find clinics, laboratories, imaging centers, specialists, and allied health practitioners with specific criteria through its updated and extensive database of providers.

Medication Renewal

Dialogue’s team of general practitioners can renew medication for most chronic conditions, including:

  • High blood pressure
  • High cholesterol
  • Diabetes
  • Hypothyroidism
  • Asthma and allergies
  • Reflux

Dialogue is fully confidential and secure. Your health information is never accessible to the Company or family members. Complete the following steps to create your account:

  1. Download the app on your smartphone or access it online in your browser at app.dialogue.co.
  2. Click on “Create your account.”
  3. Follow the instructions to complete your profile. If asked for an email, enter a personal email. You will need to enter your iA certificate number to create your account.
  4. Invite your spouse and dependent children by clicking on the profile icon on the top right of the home screen, then Family. Be sure to create your account and add your dependents before they register for themselves.
  5. If you need additional help, email Dialogue at support@dialogue.co.

Requesting Care

To speak with a care provider:

  1. Log in to your Dialogue account using the app or by visiting app.dialogue.co in your web browser.
  2. Select Get care now on your homepage, or the Services tab in the lower menu to see all the services available to you.
  3. Choose the type of care you need and complete a brief questionnaire. Dialogue will evaluate your situation and direct you to the best resource for your specific needs.
  4. You’ll then be guided to schedule an appointment with a care provider at a time that works best for you, or directed to external resources better suited to your concern.

Dialogue App Demo

Watch this video to get to know the Dialogue app.

Dialogue Caller ID

Please note that when medical professionals or care coordinators contact you by phone, the number displayed on your caller ID will be 514-800-1423.

Note: This is an automated outbound-only line. If you miss a call, please open the Dialogue app and send a message in the chat to let the Care team know.